I'm An Introvert and Conferences Scare the Crap Out of Me

I have a confession to make that may seem odd to you: I’m an introvert.

“Heh, good luck being a community manager gig, kid,” is what some are going to think.

“May want to re-think that marketing career,” is what some are going to think.

And that’s fine. Trust me, I’ll find my way. I always do.

I never fancied myself an introvert until recently. First, I love one-on-one conversations. I love deep conversations. I’m an open book, not hesitant to freely and comfortably share what’s good and what’s not so good with me. I also like public speaking and Powerpoint presentations. I feel natural in leadership roles where I am standing in the front of a room and running a group discussion.

I would say I was a fast adopter of Twitter, a platform inherently different from Facebook and Myspace, which are based on networking with shared connections, vs. communicating with strangers. But I discount this as evidence of extrovertism, as the safety of a computer screen and my openness on Twitter possibly proves myself as an example of the opposite.
 

The oddest aspect of my supposed introvertism is that I’d describe myself as bubbly, spunky, sassy... I like making people laugh. It doesn’t take me long to feel comfortable acting that way around people.

There’s the middle space of human interaction that scares the shit out of me, between one-on-one conversations, hanging with people I know and public speaking enlies the thing I really suck at: mingling. 

I hate mingling! God, UGH! a;lwekra[0inag This is just one of those things I am terrible at.

Mingling makes me really nervous, and one would think that by 23 I would have this down, right? After college parties and weekends at bars I’d have this together, right? Well, no. I’m a chick. Usually chicks just show up at bars with their groups of girlfriends, get a vodka diet and people mingle their way over to you. 

It doesn’t work that way at conferences. You have to just hang out and meet people. I’m so bad at this. I get really nervous and self-conscious. I don’t know what to say, how to introduce myself, how to approach people... But it’s weird: if you want to specifically meet for coffee or lunch or just chat one-on-one somewhere away from the crowd - I’m down! 

I’m worried my crappy networking skills will hold me back. It’s not arrogance, just raw passion and drive that speaks when I say things like “I’m getting a hammer” and busting through the glass ceiling that still exists in PR, marketing, entrepreneurism and tech. I really want to do something with this life.

I'm a dreamer. I spend a ton of my free time - my beloved Janet time (which I thrive on, I’m serious, I’m an introvert) - thinking about stuff. I think about the intersections of the internet, law and social media, contemplating the tragic experiences of Tyler Clementi, the Catsouras family and others. I think a lot about how we can use social media to find missing children. I’m just a dreamer off in my own world, contemplating what’s next. Don’t interrupt me with a phone call, because if I’m able to find my damn phone and answer it, I’ll probably be awkward on the phone. (I had a well-meaning boss tell me that once.) 

So what do I do from here? First, I’m giving up on mingling. 

Seriously. I’m not forcing myself to do this anymore. Every time I try, I’m just awkward, nervous, and I feel worse about myself because of it. I’m worried I make a bad impression. Screw mingling. I’m networking my way.

I need to make more coffee dates. I need to plan ahead before I go to these conferences and see who’s going to be there and make a plan to meet up with people for lunch on those days. When I can’t do that and there is absolutely no way around “mingling” type situations, I need to do use my “buddy system” and bring a friend to mingle in the crowd with, to ease the pain if you will.

At the end of the day, of course I have to mingle. Sort of. I’m a community manager. Part of my job is to love the crap out of my brand in public. Fake it til you make it, so the saying goes. Fake that confidence until it becomes real I suppose. 

But really, truly, I think my networking story is going to be about quality vs. quantity. Maybe I won’t meet ten new people at Inbound Marketing Summit - I’ll have coffee with two. And that’s fine. I don’t need to make a collage of business cards on my bedroom wall of people who’s faces I can’t remember. I’m building that inner circle. Those people I IM in the middle of the day on Gchat just to Gchat. Those people I grab drinks with. Those LinkedIn contacts I’ll actually contact if I or someone I know is looking for a job or advice. But I don’t email them - I text them. The thing is, those two people know ten other people, one of whom may want to meet for coffee at the next minglefest.

 

Most of Twitter Is Un-ReTweetable Crap. Well, Okay, But...

Do you Retweet every Tweet that interests you? Do you @reply someone every time you have a reaction to something he or she Tweets?

Recent statistics from social media analytics firm Sysomos report that 71% of Tweets garner no reaction whatsoever. This means no Retweets and no @replies. Sysomos' statistics are the findings after studying 1.2 billion over the course of two months. The report also reveals that of the 23% of Tweets that do produce an @reply, 85% of those only produce a single @reply.  Just 6% of Tweets get a Retweet.

 

Retweets-replies-v2

 

Mashable jumped on the story, and one of the commenters summarized much of my reaction: No @reply or Retweet does not imply falling on deaf ears. Not all information warrents a share or a response.

I know that Sysomos is just crunching the numbers as they saw them, but I don't think the research paints a picture of what is really going on on Twitter. A few things:

  • What about direct messages?

Sometimes, I'll get into a conversation about making specific plans to meet up with someone on Twitter. I stop @replying that person and I send a direct message.

Sometimes, I just don't feel that whatever I have to say is educational, informative, generic, or funny enough to share with the 1,800 or so people who follow me. Those Tweets people were sending didn't go unnoticed or unreplied to, they were just private interactions via direct message.

  • @replies and Retweets aren't the only means for impact

Did you know you can favorite Tweets? Not that many people do this, but I do know some people who use the "favoriting" option as a way to bookmark Tweets for later. They do this with Tweets of articles they want to read later, for example, and keep track of it using a tool like Favstar.fm. Paper.li allows you to read Tweets in a newspaper-like format. Ever see those Tweets like "the Janet Aronica daily is out"? That's someone publishing the links they found from their friend's Tweets that day. Now, they may not have directly Retweeted that individual's specific Tweet that hour or replied to that person's Tweet right then.

My point is that just because it's not in the form of an @reply or a Retweet, that doesn't mean someone didn't find a Tweet useful, funny, informative, etc. Also, how many times a day do you see a Tweet and just think "wow" but you are too busy at the time to actually type out a reaction to it? Again, that Tweet didn't fall on deaf ears, it just didn't garner a public reaction out of you.

  • There's a lot of "pointless" babble out there

I wonder how much of the 1.2 billion Tweets were just garbage. There's a lot of junk on Twitter. My company has an "OH" account that's just Tweets of funny things we say at the office. We're the only ones who follow it. It's basically an inside joke to us. (I'm sorry, social media gods, it's pointless crap but it's funny to us. :P ) It's not meant to be @replied or Retweeted, but the 50 or so Tweets we've sent from it could've been a part of that 1.2 billion Tweets. I recently saw someone Tweeting about how she had started an anonymous Twitter "diet" account so she could Tweet about everything she ate and how she felt about it to help herself keep on track.

It's 2010 and we still have that itch we had in high school when all we wanted was to put up a really great away message on AIM. We want to rant, snark and cry. We want to be heard but we don't want to be held accountable, and I actually think there are a lot of Twitter accounts out reflecting this, but they're anonymous. It's your Live Journal, served up 140 characters at a time. Is it pointless? Well, it's not supposed to garner an @reply or a Retweet, they are just thoughts.

I suppose the argument can be made that in order for a Tweet to really have legs, in order for it to resonate it needs to be shared publicly. However, I think that if you're a marketer and you're looking at this stuff, don't read it as "Twitter is a waste if almost 3/4 doesn't produce a public reaction." What I'm going to look at is, how do my company's account's followers want to interact with me and share my content other than @replies and Retweets? How are you going to apply this to your marketing?

"Eternal Champion of the Entrepreneur"

I'm re-posting this article from TechCrunch because one of my top goals in life is to chase my crazy daydreams. Because at one point, Twitter was somebody's crazy daydream and Michael Arrington said that was stupid. At one point, somebody thought selling shoes online wouldn't work. But somebody kept pursuing that and we have Zappos. And even if it wasn't a company, maybe it was another idea. Maybe somebody thought the OldSpice social media campaign was a bad idea or that no one would buy iPads.

In my humble opinion the world is not lacking raised eyebrows, devil's advocates and skeptics--although they are most certainly necessary. But I think we really need more of those innovative brainstormers with the thick skin to relentlessly pursue their ideas.

I often point to my first post on Twitter, the day it launched in 2006. Why? Mostly because of how wrong I was. Best line: “I imagine most users are not going to want to have all of their Twttr messages published on a public website.” I also love that original vowel-free logo.

The first couple of comments to that post are classic as well:

I do not understand the utility of adding the SMS messages to a public webpage or making messages from my network public. I would have to pass on that type of offering. The ability to make messages private should be added asap.

and

i do not want to be woken up at 4 a.m. because my friend got drunk and decided to text Twttr with “asdl im at barasdf sooo drunksalkfjs”…i find it interesting such an annoying feature is supposedly causing viral growth…i’m done developing social software if the key to success is to be intrusive

and

So is it pronounced twitter or twatter?

With the benefit of hindsight it’s clear that I was…a bit off on how Twitter would play out. As were most of the commenters, although commenters are often negative just to be negative. And the most wrong of all? The Odeo investors who elected to take their money back rather than port it over to Twitter.

My point here is that you never know which startups will make it and which won’t. As a blogger I say it like I see it, but I’m wrong a lot. It’s why I’m not a venture capitalist, where wrong decisions tend to have real consequences. And this is also a reason for us all to give startups a little breathing room when they’re finding their space in the world. Startups evolve. The world evolves (things have changed a lot since 2006).

That dumb startup that’s just a rehash of that other thing from before, with a twist, just may turn out to be something special. Perhaps world-changing special. It’s why I like The Man In The Arenaso much, and why I’m an eternal champion of the entrepreneur.

Good communication = simple and emotionless email

They say you can’t shit where you eat. It’s a common phrase used as advice of why you shouldn’t mix dating with your career. But as I skip and run and tweet and yes, sometimes stumble along in my twenties I’ve seen so many similarities between the two, but that’s really for another blog post. Or a memoir. A collection of essays. I’ll crowd-source it.

Here’s the thing: In perfect relationships, the same “they” who speak of shitting and eating (sitcom writers I suppose) also say that when you fight, you fight perfectly. I can live to say that this is possible in the workplace. You disagree perfectly. You communicate perfectly.

I love my team because of our email style and because of our communication over all.

If someone doesn’t like my idea, they say so. An email is signed:

Thanks,

M.

If we are deciding to discuss at another time, that might be phrased:

Taking this offline.

J.

If someone wants detail, they ask: 

Can you explain this further?

or

How so?

or

Why?

It’s direct. It’s emotionless. Emoticons are few and far between. Exclamation points are rare. 

I’m not on a roller coaster. I’m not going from winky faces and a Thanks!!! at the end to a sudden Regards when all of the sudden someone decides to get serious.

If someone disagrees with me, they say so. We hash it out, typing away with our headphones on sitting three feet away from each other never once looking up. It stays on topic. It’s always about the product, the newsletter copy or the blog post. I know it’s not about me as a person. What freedom! I can say what I think. They won’t take it personally, because it isn’t personal. It’s just an email.

Disagreement or consensus, either way the email exchange will probably end with a period. We look up and go to lunch. There, sitting face-to-face we can enjoy each other’s real smiles--not emoticons, our real excitement--not exclamation points, our real laughter--not our lol’s.

That’s because emotions and personalities are better felt, communicated and appreciated outside of a context with such brevity and oversimplification. 

But that’s the thing. It’s email. Why not keep it simple? Free yourself and your co-workers to actually get things done, get decisions made and do things efficiently without having to second guess the hidden meaning behind that signature or mood in that greeting.

Thanks,

Janet

Tweet.

"I saw the best minds of my generation destroyed by brevity, over-connectedness, emotionally starving for attention, dragging themselves through virtual communities at 3 am, surrounded by stale pizza and neglected dreams, looking for angry meaning, any meaning, same hat wearing hipsters burning for shared and skeptical approval from the holographic projected dynamo in the technology of the era, who weak connections and recession wounded and directionless, sat up, micro-conversing in the supernatural darkness of Wi-Fi-enabled cafes..." McSweeney's Internet Tendency: Tweet